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What is an Aging Life Care Manager

Why This Matters

Most people have never heard of an Aging Life Care Manager. That is unfortunate because this may be one of the most useful professionals an older adult can have when life becomes complicated.
An Aging Life Care Manager helps an older person navigate the often confusing intersection of healthcare, caregiving, housing, transportation, rehabilitation, home services, and family concerns. The profession was formerly commonly known as geriatric care management.
Aging Life Care Professionals describe their role as helping older adults assess needs, develop plans, coordinate services, solve problems, and maintain independence whenever possible.
For solo agers, particularly those without children nearby, an Aging Life Care Manager can sometimes become the knowledgeable person who makes sure important pieces of the aging puzzle do not fall through the cracks.

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What Exactly Is an Aging Life Care Manager?
Think of an Aging Life Care Manager as a professional navigator for aging.
Doctors concentrate primarily on medical problems. Financial advisors concentrate on money. Attorneys concentrate on legal issues. Home-care agencies provide caregivers.
An Aging Life Care Manager looks across many of these areas and asks a broader question:
"What does this person need in order to remain safe, independent, and well cared for?"
The Aging Life Care Association describes care management as a holistic, client-centered approach to helping older adults and people facing ongoing health or disability challenges. Services can include assessment, monitoring, care planning, problem-solving, education, advocacy, and caregiver coaching.
Most People Do Not Know This Profession Exists
Aging Life Care Management has been described as one of the best-kept secrets in elder care. The profession has existed in various forms for decades, yet many families do not discover it until they are already dealing with a crisis.
That is understandable.
There is no familiar Aging Life Care Manager sitting next to your dentist, accountant, or financial advisor. Unless a hospital social worker, elder-law attorney, physician, friend, or senior-living professional mentions one, you may never encounter the profession.
Yet there are situations where knowing about this resource beforehand can be enormously helpful.
What Can an Aging Life Care Manager Actually Do?
The exact services vary, but an Aging Life Care Manager may:
  • Evaluate how safely you are functioning at home.
  • Help determine what kind of assistance you need.
  • Find and coordinate home-care services.
  • Attend medical appointments or help organize follow-up care.
  • Help coordinate rehabilitation after hospitalization.
  • Monitor whether a care plan is actually being followed.
  • Evaluate assisted-living, memory-care, or other housing alternatives.
  • Help organize transportation and community services.
  • Communicate with family members or other designated people.
  • Advocate for you when dealing with healthcare or care providers.
  • Help plan ahead before a crisis occurs.
They do not replace your doctor, attorney, financial advisor, or caregiver. Instead, they can help connect the different pieces.
The Quarterback Analogy
One useful way to understand the job is to think of an Aging Life Care Manager as the quarterback of your care team.
Imagine that you are discharged from the hospital after a fall.
The hospital gives you instructions.
Your doctor orders physical therapy.
You need transportation to appointments.
Someone must pick up medications.
You may temporarily need help bathing or preparing meals.
Your home may need grab bars.
Your insurance company has questions.
Your adult child lives 800 miles away.
Each individual problem may be manageable. Together, however, they can become overwhelming.
An Aging Life Care Manager can help coordinate the moving parts.
This Can Be Particularly Important for Solo Agers
Traditional elder-care planning often assumes that an adult child will eventually step in.
Someone will visit the hospital.
Someone will investigate assisted-living facilities.
Someone will notice that medications are being missed.
Someone will interview home-care agencies.
Someone will call the doctor when things start going wrong.
But who is that "someone"?
For solo agers, this question deserves serious thought before a crisis.
If You Have Children
Having children does not automatically mean they can manage your care.
They may live across the country. They may have careers, children, health problems, or other responsibilities of their own.
An Aging Life Care Manager can provide professional help locally while your children remain involved in major decisions.
This can also allow your children to remain your children rather than gradually becoming full-time care coordinators.
If You Do Not Have Children
The potential value may be even greater.
You may eventually need someone knowledgeable about local healthcare providers, home-care agencies, rehabilitation facilities, transportation services, and senior housing.
An Aging Life Care Manager can become one part of the professional support network you intentionally create.
However, remember an important distinction: hiring a care manager does not automatically give that person legal authority to make financial or medical decisions for you.
Your power of attorney, healthcare proxy or healthcare agent, executor, trustee, and other legal roles should be addressed separately with appropriate legal advice.
Start Before the Crisis
The worst time to learn about elder-care services is while sitting in a hospital waiting room.
You do not necessarily need to hire an Aging Life Care Manager permanently.
Instead, consider identifying one while you are healthy.
You might arrange an initial consultation and ask:
"If something happened to me tomorrow, what would I need?"
That conversation might uncover weaknesses in your retirement support system long before those weaknesses become emergencies.
You could also hire the professional for a specific assignment rather than ongoing management.
For example, you might ask for:
  • A home-safety and care-needs assessment.
  • Recommendations for reliable home-care agencies.
  • Help evaluating assisted-living communities.
  • Assistance developing a post-hospital plan.
  • A review of your aging-in-place arrangements.
This can make the service much more affordable.
What Does It Cost?
Aging Life Care Management is generally a private-pay service.
Fees vary considerably according to location, credentials, experience, and the complexity of the assignment. Current published estimates commonly place hourly fees roughly in the $100 to $250 range, although rates can fall outside that range. Initial assessments may involve additional charges. Medicare and Medicaid generally do not pay directly for private geriatric care-management services, although some long-term-care insurance policies may provide benefits, depending on the contract.
Before hiring anyone, request a written explanation of:
  • Hourly charges.
  • Assessment fees.
  • Minimum billing periods.
  • Travel charges.
  • Telephone and email charges.
  • After-hours charges.
  • Monthly retainers, if any.
Do not assume unlimited involvement is necessary. A few hours of expert guidance at an important moment may sometimes be enough.
Choosing the Right Person Matters
"Aging Life Care Manager" and related care-management titles should not be treated as automatic guarantees of identical qualifications.
Professionals in this field may come from nursing, social work, gerontology, counseling, or other backgrounds. The Aging Life Care Association has standards of practice and a code of ethics for its members.
Ask prospective care managers about:
  • Professional education and credentials.
  • Experience with people in situations similar to yours.
  • Whether they are members of a professional organization.
  • How emergencies are handled.
  • How frequently they communicate with clients.
  • Whether they receive referral fees from facilities or service providers.
  • Whether they carry professional liability insurance.
  • How they protect confidential information.
  • Exactly what they charge.
Independence is particularly important. You want recommendations based on what is best for you, not on who pays the largest referral commission.
One More Member of Your Solo-Aging Team
An Aging Life Care Manager is not someone every older adult needs continuously.
But every solo ager should probably know that the profession exists.
As we grow older, retirement planning gradually becomes about much more than investments.
Someone may eventually need to coordinate the people who provide your medical care, personal care, housing, transportation, rehabilitation, and daily support.
If family will fill that role, wonderful.
If family cannot - or if there is no family available - deliberately creating an alternative support system becomes enormously important.
An Aging Life Care Manager may become one of the people who helps make that system work.

Solo Ager Protection Checklist: What is an Aging Life Care Manager

  • Learn what Aging Life Care Managers do before you need one.
  • Identify one or two qualified professionals in your community.
  • Check professional background, credentials, and experience.
  • Ask whether the person belongs to the Aging Life Care Association or another recognized professional organization.
  • Ask whether the manager receives referral commissions.
  • Request a written fee schedule before hiring.
  • Ask specifically about travel, telephone, email, and emergency charges.
  • Consider beginning with a one-time aging assessment.
  • Ask the manager to identify weaknesses in your current support system.
  • Keep contact information with your emergency documents.
  • If you have children, decide how the manager and your children would communicate.
  • If you do not have children, consider whether a care manager should become part of your larger professional backup team.
  • Remember that a care manager does not automatically have legal authority to make medical or financial decisions.
  • Coordinate the arrangement with your healthcare proxy and power-of-attorney planning.
  • Revisit your plan periodically as your health and living situation change.